Effective Date: February 2026

Return Eligibility

We accept returns only in the following cases:

  • The product received is damaged during transit
  • The product has a manufacturing defect
  • The wrong product was delivered

Returns are not accepted for change of mind, size dissatisfaction, color mismatch due to screen differences, or minor wood grain variations (which are natural).

All return requests must be raised within 48 hours of delivery.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or made-to-order furniture (specified at the time of purchase)
  • Products where packaging has been opened and the item has been used or assembled
  • Products damaged due to misuse, negligence, or incorrect assembly by the customer

If your product falls under a non-returnable category, it will be mentioned clearly on the product page before purchase.

How to Report Damage or Defect

If you receive a damaged or defective product, you must:

  1. Contact us within 48 hours of delivery via email or phone.
  2. Provide the following:
    • Order number
    • Clear photos or video showing the damage or defect
    • Images of the packaging (outer box and inner padding)

We will review the submitted evidence before approving a return or replacement.

Important: Return requests raised after 48 hours may not be accepted.

Inspection & Approval Process

Once you submit a return request with the required photos/videos, our team will inspect the claim within 2 to 3 business days.

If the issue is verified as a genuine defect or transit damage, we will proceed with a replacement or refund based on product availability and your preference.

If the claim does not meet our return criteria, we will inform you with an explanation.

Replacement vs Refund

Depending on the situation, we may offer:

  • Replacement: If the same product is available in stock, we will send a replacement at no additional cost.
  • Refund: If replacement is not feasible, we will issue a full refund to your original payment method.

In some cases, we may offer repair or partial compensation instead of a full return, especially for minor fixable defects. This will be discussed with you before any action is taken.

Refund Process

If a refund is approved:

  • The refund will be processed to your original payment method (UPI, card, net banking, etc.).
  • Refund processing typically takes 7 to 10 business days from the date of approval, depending on your bank or payment provider.

You will receive a confirmation email once the refund has been initiated.

Cancellation Policy

Before Dispatch

You can cancel your order before it is dispatched by contacting us via email or phone. If payment has already been made, a full refund will be processed.

After Dispatch

Once an order has been dispatched, cancellation is not allowed. If you no longer want the product, you must wait for delivery and follow the return process (only if the product is eligible for return as per this policy).

Return Shipping

If a return is approved due to damage or defect on our part, we will arrange for reverse pickup at no cost to you.

If a return is requested for reasons not covered under this policy and we agree to accept it as an exception, return shipping charges may apply.

Items Not Received

If your order shows as delivered but you have not received it, please contact us immediately with your tracking details. We will investigate with the courier partner and resolve the issue accordingly.

Contact Us for Return or Refund Support

For any return or refund queries, reach out to us at:

  • Email: mpwoodfurniture@gmail.com
  • Phone: +916375310672

Please include your order number and a brief description of the issue when contacting us.

Note: This return and refund policy applies to orders placed on the MP WOOD FURNITURE website. For orders placed on third-party platforms like Amazon, the respective platform’s return policy will apply.