Privacy Policy

Effective Date: 24 October 2026

Introduction

At MP WOOD FURNITURE, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit our website or place an order, how we use that information, and the steps we take to keep it secure.

By using our website or making a purchase, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

Full name
Email address
Phone number
Shipping and billing address
Order and transaction details

Website Usage Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Referring website or source

This information is collected through cookies and similar technologies to help us improve website performance and user experience.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To confirm, process, and fulfill your orders
Delivery & Shipping: To arrange delivery through our courier partners
Customer Support: To respond to your queries, complaints, or support requests
Communication: To send order confirmations, shipping updates, and important notifications related to your purchase
Website Improvement: To analyze website usage and improve functionality, design, and user experience
Legal Compliance: To comply with applicable laws and regulations

We do not use your information for unsolicited marketing or promotional purposes unless you have opted in to receive such communication.

Payment Information

Payments on our website are processed through PayU India. PayU and other payment service providers may process payment details under their own terms and privacy notices. We do not claim to store card or banking details; the actual data handled by our systems must be verified against the live checkout configuration.

Payment details are processed by the payment gateway. We do not intentionally request customers to send full card or banking credentials to us. The exact payment data visible to our website and service providers must be confirmed against the live PayU checkout and configuration.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

However, we may share your information with trusted service providers who help us operate our business, including:

Courier and logistics partners – to deliver your orders
Payment gateway providers – to process transactions securely
Website hosting and analytics providers – to maintain and improve our website

These service providers are required to keep your information confidential and use it only for the specific purposes we have authorized.

We may also disclose your information if required by law, legal process, or government authorities.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze website traffic.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and improve functionality.

How We Use Cookies

To remember your preferences and settings
To analyze website performance using tools like Google Analytics
To ensure website security and prevent fraud

Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

For more information on managing cookies, refer to your browser’s help documentation.

Your Rights

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we update or correct inaccurate information
Deletion: You may request that we delete your personal information, subject to legal or business obligations

To exercise any of these rights, please contact us using the details provided at the end of this policy.

We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Order and transaction records may be retained for accounting, tax, and legal compliance purposes.

Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media platforms).

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised “Effective Date.”

Continued use of our website after changes have been made constitutes your acceptance of the updated Privacy Policy.